Overview
In corporate management, supervisors are the crucial link between upper and lower levels, and their management capability directly affects team effectiveness and organisational development. The course aims to teach core supervisory management skills, helping participants make the transition from executor to manager. The content covers core supervisory management skills, including interpersonal relationship handling, effective communication and leadership skills, teaching participants how to build mutual trust within the team and resolve conflicts, and developing abilities such as effective listening, feedback, coordination and leadership. Through case analysis, participants can more easily immerse themselves in scenarios and integrate the skills learned. After completing the course, participants will be able to motivate teams effectively to realise their potential, and analyse and solve problems systematically, adding important skills to their career development.
Course Content
The Four Core Functions of Supervision
Interpersonal Relationship Handling and Conflict Management
-Principles and techniques for building positive relationships
-Identifying sources and types of conflict
-Five major strategies for handling conflict
-Applying emotional management in conflict
Effective Communication and Coordination Skills
-Effective listening and questioning techniques
-Clear expression and logical presentation
-Non-verbal communication and adapting to situations
-Key communication points for cross-departmental or cross-team collaboration
Enhancing Leadership and Decision-Making Abilities
-Leadership styles and situational leadership
-Team dynamics analysis and motivation methods
-Optimising the decision-making process
-Balancing data-driven decision-making with intuitive judgement
Case Analysis of Supervisory Skills
-Supervisory role and core competencies
-Goal setting and performance tracking methods
-Structure of staff coaching and development conversations
-Analysis of common supervisory challenges
Interpersonal Relationship Handling and Conflict Management
-Principles and techniques for building positive relationships
-Identifying sources and types of conflict
-Five major strategies for handling conflict
-Applying emotional management in conflict
Effective Communication and Coordination Skills
-Effective listening and questioning techniques
-Clear expression and logical presentation
-Non-verbal communication and adapting to situations
-Key communication points for cross-departmental or cross-team collaboration
Enhancing Leadership and Decision-Making Abilities
-Leadership styles and situational leadership
-Team dynamics analysis and motivation methods
-Optimising the decision-making process
-Balancing data-driven decision-making with intuitive judgement
Case Analysis of Supervisory Skills
-Supervisory role and core competencies
-Goal setting and performance tracking methods
-Structure of staff coaching and development conversations
-Analysis of common supervisory challenges
Format
In-person / Online
Duration
Half day / Full day
Location
Provided by the company / 302 Jockey Club Road, Fanling, New Territories (The HKFYG Leadership Institute)
Instructor
Dr Keith Chau
Senior Consultant at the School of Professional Education and Executive Development, The Hong Kong Polytechnic University; an expert with over 20 years of experience in professional consultancy services, administration and management, and public speaking. He has been invited by government bodies and various institutions to teach and provide training, and focuses on providing effective management skills and helping enterprises achieve success and sustainable development.
Dr Eric Shiu
Vice President of the Talent Management Development Association (人才管理發展學會), Associate Professor at Mansfield University (USA), guest lecturer at The Hong Kong Polytechnic University and City University of Hong Kong, corporate coach and management instructor. He has over 30 years of management training and consultancy experience, has provided training services to numerous government bodies and enterprises, and is skilled at helping enterprises achieve breakthroughs and transformation.